Sudan: ICT Team Lead

POSITION TITLE: ICT Team Lead
DEPARTMENT: Executive
LOCATION: Nyala, Sudan
RESPONSIBLE TO: Impact and Communication Technology Manager
STATUS: Full time, Temporary
SUPERVISORY CAPACITY: None
DATE: ASAP – March 31, 2016

DEPARTMENT DESCRIPTION

American Refugee Committee (ARC) works in ten countries around the world helping victims of war, civil conflict and natural disasters rebuild their lives. ARC’s programs in Africa, the Middle East, and Asia provide health care, clean water, shelter repair, legal aid, trauma counseling, microcredit, community development services, and repatriation assistance to the people they serve. ARC bases its relationship with uprooted peoples on mutual respect and a compassionate exchange of knowledge and values.

The American Refugee Committee (ARC) Sudan Program started in 2004 in response to the emergency needs of some 500,000 conflict-affected IDPs and host populations in the Tulus and Gereida corridors in South Darfur. ARC currently works in El Salam, Tullus, Gereida, Bielel and Dismu Districts in South Darfur State including two large IDP camps (Kalma and Gereida Camps). Although South Darfur remains the largest component of our country program, in 2014, ARC expanded its program in East Darfur State to include Adilla, Yassin, and Abu Karynka, Asalaya and El Ferdous localities, including El Neem IDP camp. The overall aim of the program continues to be: to improve the well-being of the target populations by addressing their immediate humanitarian needs and contributing to long-term community stabilization.

**
PRIMARY OBJECTIVE OF POSITION**

The ICT Team Lead will lead the Darfur Information Tracking Pilot designed to integrate an information management system for enhanced tracking, monitoring and analysis of ARC program data to support timely and accurate information delivery to stakeholders, including program staff, donors and local government.

The ICT Team Lead will be based in Nyala, Sudan and lead the implementation of a mobile data collection data management solution used by field staff at site locations within Kampala Refugee Camp and within the Nyala field office.

MAJOR AREAS OF ACCOUNTABILITY PRIMARY DUTIES/RESPONSIBILITIES

• Finalize requirements and indicators for Darfur Information Tracking Pilot

• Data Capture

• With assistance of mobile data collection consultants, design forms for health-related data capture in 1-3 clinics and 1-3 water points located in Kalma Refugee Camp

• Provide training to relevant facility-based staff on the use of hand-held devices and data forms to capture program information

• Data Management and Reporting

• With assistance of database consultants, design report templates and produce reports for relevant stakeholders

• Provide training to Nyala-based staff on the use of DHIS2 for data management and reporting

• Conduct data mapping exercise across from identified clinic and water point sites to Nyala office and report stakeholders and submit to ICT Manager at HQ and Nyala-based field staff

• Produce final report and lessons learned

• Assist in identifying data gaps, quality controls, recommendations and fixes

• Other duties as assigned

EDUCATION, TECHNICAL SKILLS & KNOWLEDGE REQUIRED

• Minimum of a Bachelor degree in relevant field (Information Technology, GIS, MIS, etc.), or equivalent combination of education and experience, Master degree preferred
• 3+ years of overseas experience, in implementing technical projects in remote field locations with management or supervisory responsibilities preferred
• Experience implementing mobile data capture solutions and managing data, including form development for data capture, training across departments for user adoption, and extracting, presenting and analyzing information for reports
• Experience using and implementing CommCare mobile solution desired
• Experience using and implementing DHIS2 desired
• Self-starter who is extremely motivated and able to collaborate across teams to gain buy-in and user adoption of new tools requiring process and organizational change.
• Excellent and proven technical training abilities; able to present complex process simply, step-by-step terms, tailored to the audience
• Experience developing data flows and identifying data gaps
• Experience in complex emergency or post-conflict settings preferred
• Sector specific experience desirable in any or all of the following: education, livelihoods, camp management, WASH, protection, health.
• Experience working with refugees/IDPs.
• Good analytical, and writing skills with strong attention to detail

KEY BEHAVIORS & ABILITIES

• Fluency in English required, Arabic desirable
• Demonstrated skills and experience in mobile data collection and data management
• Exceptional training skills
• Working and living with multi-national staff
• Respect for other staff and the local culture
• Extremely flexible with the ability to cope with stressful situations
• Willingness to travel and live in difficult situations

POSITION TITLE: ICT Team Lead
DEPARTMENT: Executive
LOCATION: Nyala, Sudan
RESPONSIBLE TO: Impact and Communication Technology Manager
STATUS: Full time, Temporary
SUPERVISORY CAPACITY: None
DATE: ASAP – March 31, 2016

DEPARTMENT DESCRIPTION

American Refugee Committee (ARC) works in ten countries around the world helping victims of war, civil conflict and natural disasters rebuild their lives. ARC’s programs in Africa, the Middle East, and Asia provide health care, clean water, shelter repair, legal aid, trauma counseling, microcredit, community development services, and repatriation assistance to the people they serve. ARC bases its relationship with uprooted peoples on mutual respect and a compassionate exchange of knowledge and values.

The American Refugee Committee (ARC) Sudan Program started in 2004 in response to the emergency needs of some 500,000 conflict-affected IDPs and host populations in the Tulus and Gereida corridors in South Darfur. ARC currently works in El Salam, Tullus, Gereida, Bielel and Dismu Districts in South Darfur State including two large IDP camps (Kalma and Gereida Camps). Although South Darfur remains the largest component of our country program, in 2014, ARC expanded its program in East Darfur State to include Adilla, Yassin, and Abu Karynka, Asalaya and El Ferdous localities, including El Neem IDP camp. The overall aim of the program continues to be: to improve the well-being of the target populations by addressing their immediate humanitarian needs and contributing to long-term community stabilization.

**
PRIMARY OBJECTIVE OF POSITION**

The ICT Team Lead will lead the Darfur Information Tracking Pilot designed to integrate an information management system for enhanced tracking, monitoring and analysis of ARC program data to support timely and accurate information delivery to stakeholders, including program staff, donors and local government.

The ICT Team Lead will be based in Nyala, Sudan and lead the implementation of a mobile data collection data management solution used by field staff at site locations within Kampala Refugee Camp and within the Nyala field office.

MAJOR AREAS OF ACCOUNTABILITY PRIMARY DUTIES/RESPONSIBILITIES

• Finalize requirements and indicators for Darfur Information Tracking Pilot

• Data Capture

• With assistance of mobile data collection consultants, design forms for health-related data capture in 1-3 clinics and 1-3 water points located in Kalma Refugee Camp

• Provide training to relevant facility-based staff on the use of hand-held devices and data forms to capture program information

• Data Management and Reporting

• With assistance of database consultants, design report templates and produce reports for relevant stakeholders

• Provide training to Nyala-based staff on the use of DHIS2 for data management and reporting

• Conduct data mapping exercise across from identified clinic and water point sites to Nyala office and report stakeholders and submit to ICT Manager at HQ and Nyala-based field staff

• Produce final report and lessons learned

• Assist in identifying data gaps, quality controls, recommendations and fixes

• Other duties as assigned

EDUCATION, TECHNICAL SKILLS & KNOWLEDGE REQUIRED

• Minimum of a Bachelor degree in relevant field (Information Technology, GIS, MIS, etc.), or equivalent combination of education and experience, Master degree preferred
• 3+ years of overseas experience, in implementing technical projects in remote field locations with management or supervisory responsibilities preferred
• Experience implementing mobile data capture solutions and managing data, including form development for data capture, training across departments for user adoption, and extracting, presenting and analyzing information for reports
• Experience using and implementing CommCare mobile solution desired
• Experience using and implementing DHIS2 desired
• Self-starter who is extremely motivated and able to collaborate across teams to gain buy-in and user adoption of new tools requiring process and organizational change.
• Excellent and proven technical training abilities; able to present complex process simply, step-by-step terms, tailored to the audience
• Experience developing data flows and identifying data gaps
• Experience in complex emergency or post-conflict settings preferred
• Sector specific experience desirable in any or all of the following: education, livelihoods, camp management, WASH, protection, health.
• Experience working with refugees/IDPs.
• Good analytical, and writing skills with strong attention to detail

KEY BEHAVIORS & ABILITIES

• Fluency in English required, Arabic desirable
• Demonstrated skills and experience in mobile data collection and data management
• Exceptional training skills
• Working and living with multi-national staff
• Respect for other staff and the local culture
• Extremely flexible with the ability to cope with stressful situations
• Willingness to travel and live in difficult situations